Client Success & Customer Support
Build brand-loyalty by providing top-of-the-line customer support with a focus on client success.
I've spent the last 10 years of my career building customer support and client success programs. My helping-complex means I thoroughly enjoying making things easier for other people.
I am now offering consulting services to those business owners who may not be able to afford to hire a full-time client success or customer support team.
Are you a small business owner or tech start-up?
Need someone to create an FAQ section for your app or product?
Need help identifying what client success looks like at your organization?
I would love to help!
- Discuss your goals for customer relationships.
- Make an action plan for creating your success and support solutions.
- Identify best technological solution for your needs.
- Identify what client success looks like for your organization.
- Establish best practices for building successful customer relationships.
- Create a training-solution plan for your users.
- Create FAQ and help documentation for your product/service.
- Identify best practices for solving common customer problems.
Industry expert with 10 years of experience providing customer support and creating client success programs.
My client success journey began with a desk-job in my college's dean of students office and continued through years of learning management system administration, corporate training consulting, and help-desk management.
I currently lead the Client Success team at tend.ly, a company changing the childcare industry via technology.