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Client Success & Customer Support

Build brand-loyalty by providing top-of-the-line customer support with a focus on client success.

I've spent the last 10 years of my career building customer support and client success programs. My helping-complex means I thoroughly enjoying making things easier for other people.  
I am now offering consulting services to those business owners who may not be able to afford to hire a full-time client success or customer support team.

Are you a small business owner or tech start-up?

Need someone to create an FAQ section for your app or product?

Need help identifying what client success looks like at your organization?

I would love to help!


Business Consulting

  • Discuss your goals for customer relationships.
  • Make an action plan for creating your success and support solutions.
  • Identify best technological solution for your needs.

Client Success

  • Identify what client success looks like for your organization.
  • Establish best practices for building successful customer relationships.
  • Create a training-solution plan for your users.
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Customer Support

  • Create FAQ and help documentation for your product/service.
  • Identify best practices for solving common customer problems.
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Meet Rachel

Industry expert with 10 years of experience providing customer support and creating client success programs.

My client success journey began with a desk-job in my college's dean of students office and continued through years of learning management system administration, corporate training consulting, and help-desk management.

I currently lead the Client Success team at tend.ly, a company changing the childcare industry via technology. 

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